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Cloudy Terms & Conditions
By purchasing Cloudy products, you are agreeing to the Terms & Conditions outlined below. Please read them carefully before placing an order.
Important Note : You Must Be +21 so your order cam be delivered to you and the driver have the right to ask you for your civil Id to check your age.
ملاحظة هامة : يجب أن تكون فوق سن 21 سنة ليتم تسليم الطلب لك و لسائق التوصيل الحق بطلب الهوية المدنية للتأكد من سن المستلم.
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements & Cloudy is not responsible to explain and teach the user how to use the products.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Please note we are not associated with Companies mentioned on the site and that we acknowledge that products, company names and logos mentioned on this site are trademarks of their respected owners..
Termination of Usage
• We may terminate your access or suspend your right to access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is in breach of these Terms and Conditions or is harmful to the interests of other users, Associates, or us. In addition, we reserve the right to refuse an order from any customer in our sole discretion.
• Customer's account will be suspended and will not be able to place any order if:
- Cancelling orders frequently.
- Not receiving his/her orders.
This is to ensure that our products are used by persons over the age of 21 and for the product orders a valid ID of a person 21 years is required at the time of delivery.
• To cancel your order before delivery please send the order number to Customer Service 24hrs before the delivery date.
• We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.
• You cannot modify/change your order. If you require any changes, please place another order and notify us to cancel your previous order.
Warranty & Returns
• For the safety of our clients, No refund or exchange will be accepted.
• Warranty & Returns Policy conditions applies.
• We aim to dispatch all orders based on the delivery date selected.
• We take no responsibility for delays or non-delivery if the address or contact number supplied is not correct. The account will be suspended and will be listed as fraud account.
• When possible, items from multiple orders will be combined into the same package and won't change the amount of delivery you pay for each order. You'll be charged separate delivery charges for each of your orders. However, you will not be charged more than the total amounts quoted at checkout for all orders.
• All orders are placed online and the new items cannot be delivered without new order.
• Minimum order 5.5 KD
Important Note : We are not responsible for customs clearance for shipments outside Kuwait.
Pricing and Availability of Products
Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered. Our Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error..
On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to unavailability of product. You acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty.